Privacy policy

Last updated: November 13, 2026.

This policy explains what data PearPlayer processes when you use the app on your Samsung Smart TV and the web portal, what it is used for, how long it is kept and how you control it. We collect the minimum needed to activate your TV, store your lists and charge for the license.

1. Who processes your data

PearPlayer is the controller of the data described here. For any privacy matter, write to suporte@pearplayer.app.

2. Data we process

From the TV

• Technical identifiers of the TV and the app, used to link the TV to your account and to tie the free trial and the license to the device. They are stored in protected form.
• TV name shown in your account, and the dates of linking, last access, trial start and license validity.

We do not collect the MAC address, serial number, location, contacts, audio or images from the TV.

From your account and lists

• The account has no name or email. You sign in with your recovery key or a code generated by the TV, and we do not store the key itself.
• The lists you add (name, address, username and password). Credentials are protected by encryption and only delivered to the TVs on your account.

Payments

Payment takes place on Stripe's page, which collects your card or other payment details, your email and your country under Stripe's own privacy policy. From Stripe we only receive what is needed to unlock the license: plan, amount, currency, dates and the status of the payment or subscription. We have no access to your card number.

Security and abuse prevention

We process technical access data, such as date, time and IP address, to keep the service secure, investigate failures and prevent fraud and misuse of the free trial.

Movies, series and trailers

Movie and series information and trailers come from third-party services. We send them no data from your account, but they receive the TV's IP when loading images and videos.

Support

If you write to us, we use your email and message to reply. To find your TV, we ask for the license code shown on the payment screen. We never ask for your recovery key or your list passwords.

3. What we do not do

• We do not sell, rent or hand over personal data to advertisers or data brokers.
• We do not log what you watch. Playback goes from the TV straight to your list provider's server, without passing through us. That provider receives the TV's IP and is responsible under its own privacy policy.
• The TV app shows no ads and uses no third-party measurement tools.

4. Cookies and storage on the website

Necessary, always on, because the portal does not work without them:

• Session: keeps you signed in to the portal until you sign out or the session expires.
• Payment security: protects a payment in progress (up to 7 days).
• Preferences: your cookie choice and the site language, stored in your browser.
• Purchase in progress: the plan you chose, to confirm the purchase when you come back from Stripe. Cleared when you close the tab.

Optional, only with your consent: Google Analytics and Google Ads cookies (for up to 2 years), used to count visits, see where they come from, measure activations and purchases (plan, amount and currency) and evaluate our ads. We never send Google your TV code, recovery key, lists or credentials.

If you decline, no Google cookies are set and Google only receives anonymous, cookieless signals to estimate the number of visits. The TV app does not use these cookies.

Change my choice

5. Why we process data (legal bases)

• Performance of the contract: activating and linking the TV, storing and delivering your lists, managing the trial and the license, and processing payments.
• Legitimate interest: security, prevention of fraud and free trial abuse, and movie and series details.
• Consent: measurement and advertising cookies on the website. You can withdraw it at any time.
• Legal obligation: payment records required by tax and accounting laws, and compliance with orders from authorities.

6. How long we keep data

• Account, TVs and lists: for as long as the account exists. A deleted list is erased immediately, and an unlinked TV leaves your account immediately.
• TV license (device identifier and trial and license dates): kept even after the TV is unlinked or the account is deleted, because this is what preserves a paid license and prevents restarting the free trial.
• Payments: for the period required by tax and accounting laws.
• Technical access data: up to 6 months.
• Support conversations: up to 12 months after they end.

7. Who we share data with

• Stripe, to process payments and subscriptions.
• Google, for website measurement (only with your consent).
• Movie information and video services, which only receive the TV's IP when loading images and trailers.
• Hosting companies for our servers, which store data on our behalf and may not use it for any other purpose.
• Authorities, when required by law.

Stripe and Google may process data outside your country, including in the United States, with the safeguards required by law, such as standard contractual clauses.

8. Your rights

Under the GDPR in the European Union and the LGPD in Brazil, you can ask for confirmation of and access to your data, correction, erasure, portability and information about who it is shared with, and you can object to processing or withdraw your consent.

Much of this you can do yourself: in My TVs you can delete lists, unlink TVs and cancel subscriptions, and the Cookies link in the footer changes your cookie choice. For anything else, write to suporte@pearplayer.app. Since the account has no email, we will ask you to prove it is yours. We reply within 15 days.

You can also lodge a complaint with the data protection authority in your country.

9. Security

We use encrypted connections, encryption for sensitive data and restricted access to our systems. No system is infallible: if an incident puts you at risk, we will notify you and the authorities as required by law.

10. Minors

Purchasing and managing the account are for people aged 18 or over. We do not knowingly collect data from children. If you believe a minor has sent us data, write to suporte@pearplayer.app and we will delete it.

11. Changes to this policy

We may update this policy. The date at the top shows the version in force, and important changes will be announced on the portal or in the app. This policy is published in several languages. If the versions differ, the Portuguese version prevails.

12. Contact

Privacy questions and requests: suporte@pearplayer.app.